WARRANTY & RETURNS

Warranty & Return

Warranty

Defective Products

Addax Tactical Products:

Any Addax Tactical Manufactured / Assembled / Labeled Products are covered Directly by Addax Tactical.

Contact us at: sales@addaxtactical.com or you can call us at 818-361-5008

Other Manufacturers Products:

All New Products are covered under a manufacturer warranty.

If you receive a defective product, please contact the manufacturer and us immedietly.

Addax Tactical is not responsible for other manufacturers product warranty's, but we will do what we can to help you.

It is the customer's responsibility to contact the manufacturer for product warranty claims.

Addax Tactical will assist in any warranty claim where we can, but it is ultimately the customers responsibility to contact the manufacturer of the defective product directly for resolution.

Return & Refund Policy

PLEASE NOTE: YOU MUST CONTACT ADDAX TACTICAL AND RECEIVE A RMA (RETURN MERCHANDISE AUTHORIZATION) FIRST BEFORE RETURNING ANY PRODUCTS

New Product Returns:

Any New Product(s) Returns that are authorized by Addax Tactical must be returned within 10 business days from date of delivery.
Any customer wishing to return an unused / unopened product must receive an Addax Tactical RMA (Return Merchandise Authorization) approval before shipping any product(s) back to Addax Tactical.
Any Product that is returned unopened and unused within 10 business days of delivery, we will refund the customer 100% of the product cost, minus any shipping and handling fees (no restocking fee). Product must not be opened and all Product Packaging and any Product Materials must be returned in original condition.
A restocking fee of 15% will be charged for any open products returned on cancelled orders.
We will not charge any customers a restocking fee for any orders that are returned due to any mistakes or errors caused by Addax Tactical on your order.
Refunds will be for the Product Cost Only (minus any restocking fees). No shipping, handling and shipping insurance costs will be refunded. If Addax Tactical made an error on your order we will then also credit you the shipping and handling costs.
Addax Tactical will not authorize the return of any Special Order / Custom Order Product(s).
Please allow 10-15 business days for any refunds, (after we have received your return and we have verified the return products).

Used & Clearance Product Returns

All Clearance, Used or Refurbished Products Sales are sold (AS IS) and all Used / Refurbished Product(s) Sales are Final. No Refunds / No Returns.

Shipping Damaged Returns

Addax Tactical uses UPS and occasionally USPS (US Postal Service) for shipping.
Since Addax Tactical has to put a claim in for Shipping Damage with UPS or USPS we need to have the following from the customer:

Pictures of the Damaged Box / Packaging and the Damaged Product(s).
A detailed description of the damage(s).
The Damaged Products need to be returned to Addax Tactical within 10 business days from the date of delivery.

Shipping Damage Claims can take up to 45 business days to process and complete with UPS or USPS. Shipping Damage Refunds / Exchanges do not include any return shipping, shipping insurance costs or handling / processing fees.

Addax Tactical is not responsible for any shipping damages incurred during shipping with UPS or USPS.

Lost Shipments

If your shipment is lost, the lost claim will be submitted to the designated shipper. Please allow up to 30-45 days to process your lost claim with the designated shipper. Addax Tactical is not responsible for any lost shipments.